
Record Mic Check
Step 1
Step 2
Step 3

Record Your Voice
Speak slowly and clearly. This will create a personalized option My Voice
After pressing Start say:
"Thank you for calling, my name is [Agent Name], and I'll be assisting you today. Before we begin, I just want to let you know that this call may be recorded for quality and training purposes. I'd like to understand what you're experiencing so I can help you as best I can — could you please tell me what prompted your call today?"